Vacancy overview

Vacancy Safer Communities Officer
Town Ealing borough
Employer Ealing Council
Vacancy type Permanent
Reference number Saf1188
Form of employment Full Time
Salary / Rate £37,038 - £38,607
Hours 35.00
Published 27/09/2023
Closing date 27/10/2023

Description

The Safer Communities Team in Ealing are responsible for the management and investigations of anti-social behaviour (ASB), this includes proactively investigating and resolving anti-social behaviour complaints, delivering early interventions and support to victims, effectively managing a number of ASB cases using a problem solving approach and where appropriate using intervention and enforcement tools.

Duties

The service require a Safer Communities Officer to join the team with experience of ASB or community safety within social housing, housing estates and tenancy management related work, with a passion for improving Ealing neighbourhoods for  tenants and the wider community across a geographical cluster.

Reporting to a Safer Communities Cluster Team Leader and working within a Cluster Team, you will be able to:

  • Investigate cases of anti-social behaviour using a creative problem solving approach
  • Develop, build and maintain strong partnership working across a range of multi agencies including police, social care, community groups and other partner agencies
  • Escalate cases where appropriate for enforcement action such as Civil Injunction Orders, Premises Closure Orders and Possession proceedings
  • Have a sound knowledge of Anti-Social Behaviour, housing and criminal legislation
  • Have experience of dealing with complex cases including working with those deemed as vulnerable
  • Knowledge of using intervention tools and techniques
  • Demonstrate excellent verbal and written communication skills
  • Demonstrate Negotiating and influencing key decision making
  • Deliver good customer service and key organisational skills
  • Develop a thorough local knowledge of residents and community issues
  • Provide advice and guidance on key issues including anti-social behaviour, crime, CCTV and noise nuisance

Essential criteria

In this role you will be expected to work as part of a duty rota, which includes office working to ensure high risk related cases and queries from members of the public are responded to and actioned promptly. To begin with you will be expected to work in the office every day, upon successful completion of the probation period, the role will then transition into a hybrid role, with a requirement to be in the office two days per week (minimum).


This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016

Desirable criteria

Not specified

Required qualifications

The team are looking for applicants who can demonstrate: 
  • Having an investigative approach, a curious mind that enjoys exploring the unknown and unblocking issues/problem solving
  • Community and person-centric showing an empathetic and understanding of the challenges, sensitivities and risk implications
  • Having a measured and balanced approach but being proactive and decisive when it comes to taking action
  • Interest in bringing offenders to justice but also taking a holistic approach that cater for long-term outcomes
  • Diligent, reliable, self-motivated, proactive, organised, compassionate

 

Additional information

Not specified

How to apply

To find out more about this role please  visit the following link

Please quote "Work Ealing" as your reference in your application.

Documents

  • No documents available